Shipping policy

Welcome to our Shipping Policy page at Mokaky.com! We are committed to providing free shipping on all orders, ensuring you get the best shopping experience.

1. General Information

•  All orders are processed within 24-48 hours. Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

• Free Shipping:We offer free shipping on all orders.
• Delivery Estimates:We strive to deliver products within the estimated time frames:
• Standard Shipping: 7 to 14 business days
• Please note that these are estimates and actual shipping times may vary.

3. Shipment Confirmation & Order Tracking

• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

• Mokaky.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

• Mokaky.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.

6. Returns Policy

• Our Return & Refund policy provides detailed information about options and procedures for returning your order. Please refer to our Return Policy page.

7. Contact Us

• If you have any questions about this Shipping Policy, please contact us at:
• Email: support@mokaky.com

Thank you for choosing Mokaky.com!